Delivery and pick up rates are quoted as a round trip fee. Delivery and pick up rates are based on the time and location of your event. There is a minimum order (Depending on your location); that must be met before charges are applied.
"Deliveries are done in a 6 hrs window time frame ". A timed-delivery is also available for an additional fee and arrangements for this must be made in advance. Our normal delivery and pick up times are Monday through Saturday, 7 AM-5 PM. We recommend that the client is available onsite for delivery and pick up times. Please have designated space ready as our crew will not move any personal items.
Maximum time allowed to wait is 15 minutes without charge; If we are forced to wait more than 15 minutes,
a labor charge of $50.00 will be assessed per hour/per truck to your bill
All China, silver, glassware, hollowware, and bowls should be rinsed food free and repackaged in the same containers as delivered. A 35% fee will be assessed if returned dirty.
Items will be delivered folded and stacked and must be folded and stacked by the customer in the same manner when awaiting pick up in order to avoid additional charges.
LINENS & TABLE SKIRTING
MUST BE DRY and free of food and debris. Linens or skirts that have been torn or permanently damaged by stains, burns or candle wax, markers, ink or any type of glue and glitter will be billed to Renter at full replacement cost
Standard delivery includes product drop off at the central location on site AT STREET LEVEL (maximum of 25 Yards walking distance). If the client wants Enchanted Rental's staff to take product inside facilities that become difficult, such as on the 2nd floor, basement, elevator or stairs there may be an inside delivery charge of $35-$70.00. This fee will be determined during your delivery. "Delivery fee is NOT or does NOT include SET UP"
SET UP & TEAR DOWN
Set up or break down service is available at a reasonable cost if arranged in advance. The charge to set up our items is $.75 per table and $.50 per chair. The charge to knock down your items is $1.00 per table and $.75 per chair. No charge for canopies, dance floors or stages.
If product delivery or pick up requires Enchanted Rental's crew to pick up after 7 pm, there will be a $55 after hour’s fee assessed.
All rates quoted are based on a 24 hour rental period per item; however, we allow extra time for the customer to pick-up/drop-off at our location. We prefer to deliver the day before your event and pick up the day after.
LOSS OR DAMAGE
Customer will be charged for breakage or loss at the replacement cost of the item, Responsibility for equipment remains with the customer from delivery until return. Please be sure equipment is secured when not in use and protected from the weather.
Cancellation 24 hours prior event- 100% charge of the
full rental reservation
All other cancellations - 25 % cancellation charge of the full rental reservation.
100% charge for special order items.
Enchanted Rentals reserves the right to charge full rental fees.
Refund by check, please allow 2-4 weeks to
Refunds to credit cards 3% chargeback fee.
Cancellation charges will be deducted to ALL REFUNDS
It's critical that the contact person has payment ready for the driver at the time of delivery. Drivers are required to collect final payment at time of delivery unless you've made arrangements to charge a credit card the previous business day. NO delivery of equipment will take place until payment is made in full. Failure to make payment could result in delays and/or event cancellation fee
We generally contact you within 1-2 days of your event to confirm final payment, a method of payment, and coordinate delivery times, etc. All reservations require confirmation and coordination for delivery. If you are unavailable at the time of the call, we will leave a message. If we cannot reach you and/or you do not call back before the day of your event, we cannot guarantee delivery.
Enchanted Rentals processes all reservation requests on a first come first serve basis. Receipt of a quote does NOT guarantee equipment availability. Online quotes will need to be confirmed before they are held. We require a credit card on file and a signed contract
to hold and book your reservation request. Special orders and same day cancellations are subject to a 100% cancellation charge.